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8.10.2000
Brandsmall.Com Awards Service Contract To Onevoice Solutions
New York, August 10, 2000 - OneVoice Solutions, an operating unit of Teltrust, Inc., has won a services contract to provide Brandsmall.com, a leading Internet retailer of brand name consumer products, with a customized CRM package to handle increased customer support needs.
This agreement was prompted by Miami, Florida-based Brandsmall.com's desire to provide its online customers with a unique combination of both in-house and outsourced customer service. With Teltrust, Brandsmall.com maintains all the advantages of an in-house solution while enjoying all the advantages of outsourcing. Under the terms of the agreement, OneVoice Solutions will provide live customer sales support after-hours, on weekends and will handle call overflow during busy periods, notably the holiday season.
"We are 100% committed to excellence in customer service," says Yair Lapciuc, COO of Brandsmall.com. "We insist our customers receive the highest level of pre-sales and post-sales support. This agreement with Teltrust is just the beginning of a long-term relationship. Teltrust offers us the added benefit of their wide industry experience and guidance which will ultimately help us in our efforts to become the Internet's number one marketplace."
Projections from the market research firm IDC indicate that by 2003, annual Web commerce will exceed US $1.6 Trillion. Growth of Internet commerce is accelerating and shows no signs of letting up. By the end of this year, 29% of people who go online will purchase a good or service, and that percentage will swell to 38% by 2003*.
"We are excited about the tremendous growth opportunities that exist for companies such as Brandsmall.com in today's marketplace," says Doris Granatowski, Teltrust CEO. "Teltrust is ideally suited to provide the resources necessary to achieve these companies' objectives, regardless of their size and individual needs. We provided Brandsmall.com with a range of specialized services including Order Management and Buying Support and look forward to developing a personal and rewarding relationship with Brandsmall.com in the coming months and years."
Teltrust's OneVoice Solutions provides an outsourced solution to customer satisfaction, whether the contact is initiated through the telephone, email, web-based interactive chat or traditional hardcopy mail. Key packaged service offerings for OneVoice Solutions are targeted for Content Providers, eTailers, and Business-to-Business companies. Specialized services include Order Management & Buying Support and Loyalty Support Services programs in addition to front-line customer support.
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About Teltrust, Inc.
Teltrust® is a pre-IPO, customer interaction specialist and contact center offering outsourced services with over 1400 multilingual Satisfaction Agents in multiple call centers. Its OneVoice Solutions operating unit provides multi-media inbound customer relationship management and global multilingual customer care services. The OpNow! operating unit provides a broad range of services for corporate and communications customers requiring live agent services, information services and call efficiency. Founded in 1986, Teltrust® is venture capital backed by Great Hill Partners and MC Partners of Boston, Massachusetts. The Company's web address is
www.Teltrust.com. Teltrust, OneVoice Solutions, InBound and OpNow! are trademarks or registered trademarks of Teltrust, Inc.
About Brandsmall.com
Brandsmall.com is one of the leading Internet retailers in the country. Brandsmall.com offers a wide selection of products in Consumer Electronics, Home and Garden, Home Office, Health and Beauty, Jewelry, Gifts and more. The Company's web address is
www.Brandsmall.com About Great Hill Partners
Great Hill Partners is a leading Boston-based investment firm that provides equity financing and strategic guidance to telecommunications, e-business services and Internet infrastructure services companies. Recent investments include ManagedOps.com, American Broadband, Edge Connections, High-Tech Institute, SmartMail, DURO Communications and Horizon Telecom International. The firm currently manages over $700 million in private equity raised from institutional investors including leading commercial and investment banks, state and corporate pension funds, university endowments and private trusts.
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