Company Achieves Milestone with Record Patient Engagement in 2025
Clearwave today announced the appointment of Mike Coffey, a veteran software-as-a-service (SaaS) industry leader, as its new Chief Executive Officer (CEO) and a record-setting first half of 2025. With more than 22 million patients served from January to June 2025, the company has already delivered the strongest annual patient engagement in its history. This milestone underscores Clearwave’s position as the nation’s No. 1 patient-led self-service platform provider and sets the stage for its next chapter of expansion under Coffey.
Driving Growth Through Innovation and Trust
Clearwave’s record patient growth is powered by the proven strength of its patient revenue platform. Today, more than 500 specialty practices and providers nationwide rely on Clearwave’s patient-led registration and scheduling technology to elevate the patient experience, streamline front-office operations, ease staff burdens, and accelerate revenue growth.
Clearwave’s innovative technology is strengthened by clearwaveCARE, a first-of-its-kind program created to foster long-lasting partnerships with customers. More than just a support model, clearwaveCARE delivers end-to-end partnership—from implementation and onboarding to training, ongoing support, and long-term success. By being there for customers at every stage of their journey, Clearwave helps them overcome challenges, accelerate outcomes, and ultimately deliver the highest quality of patient care.
Leadership for the Next Phase of Growth
To build on this momentum and position the company for a new era of success, Clearwave appointed Coffey as CEO. He succeeds Mike Lamb, who served as CEO since 2019.
“I’m honored to join Clearwave at such a pivotal moment in its growth,” said Coffey. “My primary objective is to double down on our customer-first culture, reinforcing our unwavering commitment to improving patient engagement and experience. Clearwave has a proven track record of driving practice performance, and I look forward to working with our team and accelerating our innovation roadmap—delivering even greater scale, impact, and value.”
Coffey, a four-time CEO, brings more than 20 years of leadership experience across technology-enabled businesses, with deep experience scaling mission-critical SaaS platforms. He most recently served as managing operating partner at a leading mid-market private equity firm, where he led value creation across a dozen portfolio companies. Before that, he was CEO of DTiQ, an operating platform for restaurants and retailers, where he doubled the company in scale to support 50,000 customer locations. Coffey’s other CEO and Executive Board roles led growth transformations, complex integrations, and strategic technology expansions in companies such as Zonar/GPS Trackit, Swipeclock, Concord Servicing, Wyless, and RISI.
“On behalf of the board and investors, I want to thank Mike Lamb for his leadership and welcome Mike Coffey,” said Rafael Cofiño, Managing Director at Great Hill Partners, Clearwave’s majority investor. “Clearwave continues to be a leader in the patient-engagement space with tremendous opportunity ahead to further modernize the patient experience by driving seamless interactions between patients and providers through its consumer-friendly technology. Mike Coffey has a successful track record leading SaaS companies, and we are confident that his leadership approach and cultural fit will ensure Clearwave continues on its successful growth trajectory.”
Clearwave is backed by Great Hill Partners and Frontier Growth.
To learn more about Clearwave, visit: www.clearwaveinc.com.
About Clearwave
Clearwave is the Patient-Led Self-Service Platform for specialty healthcare practices. Clearwave provides a purpose-built platform turbo-charged to enable practices to grow revenue, increase point-of-service collections, and accelerate patient acquisition and retention. Specialty practices use Clearwave to enhance patient self-scheduling, streamline patient registration and intake, automate patient communications, and create true financial transparency for both patient and practice alike through real-time, multi-factor eligibility™ verification. At the core, Clearwave is committed to superior client onboarding and ongoing client success with an unsurpassed client-partner relationship through clearwaveCARE. Unlock your practice’s growth potential with Clearwave today, www.clearwaveinc.com.
About Great Hill Partners
Founded in 1998, Great Hill Partners is a private equity firm targeting investments of $100 million to $500 million in high-growth companies across the software, financial services, healthcare, consumer, and business services sectors. With offices in Boston and London, Great Hill has raised over $12 billion of commitments and invested in more than 100 companies, establishing an extensive track record of building long-term partnerships with entrepreneurs and providing flexible resources to help middle-market companies scale. Great Hill has been recognized for its industry leadership, being ranked in the top five of HEC Paris-Dow Jones' Mid-Market and Large Buyout Performance Ranking lists from 2021-2024. For more information, including a list of all Great Hill investments, visit www.greathillpartners.com.
About Frontier Growth
Frontier Growth provides support for growth – both investment capital and operational expertise – exclusively for software companies with $5-$30 million in revenue. Frontier was founded with an intentional culture to put People Before Numbers, because it’s people that lead to real growth. With over 20 years of experience, over $1.5B in AUM, and actively investing its 5th fund, Frontier respects that each of their companies represents someone’s life’s work and helps them grow without stifling the innovation that’s made them successful.
